Refund policy

1. Returns

You can return a product within 7 days of receiving your order.
Items must be unused, unwashed, and in their original packaging with tags attached.
No returns will be accepted for items damaged by the customer or worn/washed.
Shipping charges are non-refundable unless the return is due to a fault on our part.
Returns are only accepted for full-priced items. Sale or discounted items are non-returnable.
For hygiene reasons, innerwear and accessories cannot be returned.

To request a return, email us at support@meeru.com with your order number and reason.

2. Exchanges

Size exchange is allowed if the requested size is available.
Shipping charges for exchange will be the customer’s responsibility unless there was a fault from our side.
The item must be in unused, unwashed, and original condition with tags attached.
Exchange will only be processed after we receive the original item and verify its condition
If the required size is not available, customers may choose:
- Another item of equal value.
- Store credit for future use.

3. Refunds

Store credit (to use on your next purchase).
Or a full refund (only if the product was defective or the wrong item was sent).

Refunds will be processed within 5–7 working days after we receive and inspect the returned item.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect product, please contact us within 30 days of delivery.
Share clear photos of the item and packaging for quicker resolution.

5. How to Return